Frequently Asked Questions
Although some wacom pens may be compatible to Max 2 and Note, you are still recommended to buy a spare one from us to ensure pen's performance.
1.please press the power button for 8-10 seconds to reset your device.
2.Or you can try to restore the factory default settings as following steps:
Switch off the device firstly, and then long press "back + power" buttons at the same time , enter into recovery mode. Now choose “wipe data factory reset – yes, delete all user data - reboot” to restore factory default. This will delete the personal data (such as reading history, applications, some personal setting) but won’t delete files in storage.
Battery life greatly depends on how the device is used. If the device is only used for reading with Wi-Fi off, battery lasts weeks. However, if Wi-Fi is used much often, the battery could last only several days.